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SCAN Health

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Welcome, SCAN members!
Doctor On Demand by Included Health: Healthcare when you need it. 24/7/365.
Getting care is easy

1. Set up your account

It's quick and simple to setup an account, so why not do it now before you need care?

2. Schedule a virtual appointment

Follow the easy steps to see the next available provider or schedule an appointment around your schedule.

3. Get care

Connect face-to-face with a doctor or nurse practitioner on video to get care for your concerns.

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Urgent care
woman with gray hair coughing

Need to see a doctor right away? You have a $0 copay for virtual urgent care.

Virtual urgent care can help with medical issues like:

  • Cold and flu
  • Coughs
  • COVID-19
  • Sinus infections
  • Skin rashes
  • Asthma and allergies
  • Urinary tract infections
  • Headaches and migraines

If you speak a language other than English and need interpretation services, please call 888-993-4087 to schedule an appointment.

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Mental Health
two woman smiling with heads leaning on each other

Contact SCAN Member Services to find out if you have a $0 copay for virtual mental health.

Appointments are available within a few days. You can get care from a psychiatrist, psychologist or therapist right from your smartphone, tablet or computer.

Virtual mental health can help with issues like:

  • Anxiety and depression
  • Stress
  • Relationship issues
  • Grief
  • Trauma and loss
  • Post Traumatic Stress Disorder (PTSD)
  • Bipolar disorder
  • Substance use

If you speak a language other than English and need interpretation services, please call 888-993-4087 to schedule an appointment.

Need help determining which mental health specialist is best for you?
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Nurse Advice Line

Connect with a Registered Nurse by phone. You have a $0 copay for Nurse Advice Line calls.

Have a healthcare question that might not need an urgent care visit?  Call our Nurse Advice Line 24/7 at 1-855-431-5537 to get an answer right away from a licensed Registered Nurse from Included Health. It's a great place to start when you are not sure what to do.

Here are the kind of questions a nurse can help you with:

  • Do I need to see a doctor for my cough or fever?
  • Where can I go to get a refill for my prescription that’s running out?
  • What is the best type of COVID-19 test?

Call 1-855-431-5537 to speak with a Registered Nurse.