How We Select, Screen & Train Our Doctors
You may have heard about Doctor On Demand from a friend. Or saw us on Dr. Phil. Maybe you read an interesting article about us. Seeing a doctor from home sounds amazingly convenient. However, you may be wondering: Who are the Doctor On Demand physicians? We’re glad you asked.
We’re proud of the quality of our physician network. Selecting, screening and training our Board-Certified Physicians are some of the most critical things we do at Doctor On Demand. Here’s how we do it:
Selection and Screening
Each doctor is interviewed and screened, through a process much like a job interview. They also complete a comprehensive background summary on their schooling, training and residency. All of this information is then verified by the NPBD (National Practitioner Data Bank) and NCQA (National Centers for Quality Assurance). At stage, we probably advance one doctor for every 10-20 applications.
Next, each candidate goes through extensive training; reviewing nearly 200 clinical protocols. For example, we have a clinical protocol around ankle injuries called the Ottowa Ankle Rules, which determines whether a patient needs x-rays or if they will heal on their own. We review these protocols on video, going through everything from sinusitis to UTIs to what to do if there is an emergency, etc. During this training phase we also review and remind our doctors about cultural competency, sensitivity (religion, race, sexual orientation, etc.) and do an in-depth review of our policies and procedures.
Ongoing Quality Management
Finally, we measure each doctor’s performance and quality of care. This takes place in multiple forms; one of which is patient ratings. The patient rates every single visit. That gives us a good lens into their level of professionalism, their level of service and the patient’s view on the level of helpfulness.
We also do physician peer reviews. This means another doctor blindly scores every physician’s video consultations. (Of course in this review all patient information is kept anonymous.) This increases quality and increases standardization. The doctor’s peer score and patient score are combined with operational metrics. Then we provide each doctor with feedback on room for improvement.
Why do we follow such a lengthy and rigorous selection and training process? Doctor On Demand is not just the fastest, easiest, and most cost-effective way to see a physician. We also strive to provide the best-quality care you can find, anywhere.