Virtual Primary Care

With virtual primary care, you can see a provider online who’ll get to know your health, track your progress, and coordinate in-person care when needed. Whether you’re checking off your yearly checkup or need help managing a chronic issue, our primary care providers offer expert support every step of the way.

For: Ages 18+ (Under 18 with parental consent)
Note: Only available for members covered by select health plans and employers. Preventive care is available for ages 18 years and older.

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Woman sitting on couch taking blood pressure using virtual primary care

virtual primary care visit with Doctor On Demand by Included Health

What is Virtual Primary Care?

Virtual primary care is a convenient, accessible way to build a lasting relationship with a primary care provider who can support your short- and long-term health and easily connect you to in-person care when you need it. No waiting rooms and no long commutes to the doctor’s office — virtual primary care makes it easy to see a provider for yearly checkups, everyday needs, chronic health issues, prescriptions refills, and more, all from the comfort of home.

Doctor On Demand connects you with highly qualified, board-certified providers experienced in primary care. Our licensed professionals have years of experience treating patients through virtual care, ensuring you receive high-quality, expert medical advice.

Our online primary care doctors can help with:

Annual checkups (for ages 18+)
Cold, flu, and infections
Chronic disease management (diabetes, hypertension, etc.)
Prescription refills (medication management)
Preventive care and screenings

Why Choose Doctor On Demand for Virtual Primary Care?

We offer a full spectrum of care, from consultations and prescriptions to follow-ups and chronic disease management. Mental health support is also part of our services, with essential preventive screenings and referrals to specialists such as therapists and psychiatrists.

Our diverse team of high-quality, licensed clinicians ensures you receive expert care tailored to your needs. Rated 4.9 out of 5 by more than 150k reviewers.

Skip the waiting room — connect with your primary care provider from home. Virtual care offers evening and weekend appointments, and urgent care is available 24/7.

We keep all your medical records in one place and take a collaborative approach across different services to ensure your care is seamless.

Your online primary care visit could be as low as $0*

*Doctor On Demand is a covered benefit for over 98 million Americans. You may pay $0 if you are covered by select health plans or employers.

Note: Virtual primary care may be available through your employer.

Schedule Your Primary Care Appointment Now

doctor on demand doctor having a live virtual session with a patient on a phone

Easy Steps to Get Virtual Primary Care Online

Privacy & security you can trust

Doctor On Demand follows strict HIPAA-compliant privacy and security protocols to protect your personal and medical information. Your virtual visit is confidential, and your data is encrypted to ensure a secure experience.

Set up your account

Schedule your appointment.

Choose a time and provider that works for you.

Connect with a provider

Join a secure video consultation.

Receive treatment

Get professional recommendations, prescriptions (if needed), and follow-up care.

Book Your Primary Care Appointment

Get the Doctor On Demand telehealth app

Register in the app to see a doctor, therapist, or psychiatrist when and where you need care. Available for iPhone and Android.

Download the app

"I’ve had so much trouble finding local doctors that can help me on my schedule. This service is priceless, I’ve got in touch with great providers at times that actually work with my schedule and I’m already seeing results. I plan on building long term relationships with these doctors through this service to supplement my primary care provider."

—Doctor On Demand Patient

"After making an appointment to see my Primary Doc next year I turned to Doctor On Demand primary care. I love my Doctor. She has helped in so many ways and I feel the focus is on my health and nothing else. Thank You!”

—Doctor On Demand Patient

"We use Doctor On Demand because it’s included with our health insurance for free. My daughter and I have a primary doctor, Tiffany Hurt, as our provider. She is wonderful. She listens to our concerns and makes the best medical decisions for us. We are thankful to have her as our PCP."

—Doctor On Demand Patient

Common questions you may have about virtual primary care

It depends whether you are covered by certain health plans or employers. Be sure to verify your coverage when registering. If you are covered, you will see the option to book a primary care visit. If you do not have access, you can still see a provider online for urgent care.

Doctor On Demand is a healthcare service that provides convenient online access to board-certified doctors, nurse practitioners, psychologists, and psychiatrists from any device with a front-facing camera, such as a smartphone, tablet, or computer.

Doctor On Demand providers can treat most common, non-emergency medical issues through live, face-to-face video visits. Our approach to care is all about breaking down the walls of an office and supporting your health wherever you are. Doctor On Demand by Included Health’s US-based, board-certified doctors, nurse practitioners, therapists, and psychiatrists are available on your schedule. Urgent and everyday care visits are available 24/7/365 and mental health care visits such as therapists and psychiatrists need to be booked in advance.

During your visit, if the provider thinks a lab test would be beneficial for you, they have the ability to order a lab test. You simply visit the lab location closest to you, have the test run, and the results will be sent to you from Doctor On Demand along with the ordering clinician’s interpretation of the results.

In the event your primary care provider needs to see you regarding your lab results, a member of the Care Team will reach out to coordinate scheduling the visit. The lab results will also be available for you to review under “Me” and then “Lab Tests” in the app.

The process for seeing a specialist or getting a referral is similar to what you’d expect when going to see a doctor in person. Here’s how it works:

If your Doctor On Demand primary care provider recommends that you see a specialist or need to see a doctor in person, they will review those recommendations during your visit.
The provider’s recommended order will be automatically sent to our Care Team who will follow up with you in a timely manner.
You’ll receive a message confirming that your provider has made this recommendation for a referral and that you’ll hear from us soon.
A member of the Care Team will contact you with recommendations for nearby, affordable, and high quality providers that are your network. Our care team can help you schedule an appointment or give you the provider’s contact information so you can schedule directly with an in-person clinician.
A member of the Care Team will also provide you with any documentation you’ll need to bring to your appointment.
After you’ve seen the specialist, your primary care provider will review the findings and recommendations, and if needed, will schedule a follow-up appointment for you so that they can review your results and create a treatment plan that’s personalized and appropriate for you.

In addition to primary care providers, our Care Team is available to assist with any additional questions you may have outside of your visit. They can be contacted through the messaging tool within the Doctor On Demand by Included Health app or by calling 1-866-646-6963.

If you have already seen a specialist and you need to send your records to Doctor On Demand, you can contact Member Support team for assistance either through the messaging tool within the Doctor On Demand app or by calling Doctor On Demand’s Support team at 1-800-997-6196. Patients can also message us directly through the app and upload consultation notes from specialists as attachments to the message.

We believe that preventive care is a key component of primary care. Our solution was designed to effectively deliver preventive care in a virtual setting. Through video calls, our primary care provider (PCPs) can conduct the majority of the preventive care screenings you may need.

Preventive care visits will provide our PCPs with a status on your members’ overall health. Our PCPs follow the recommended preventive care services by U.S. Preventive Services Task Force (USPSTF) and provide screenings based on age and gender. From a preventive care visit you will receive a personalized plan focused on their health needs and goals. Please note that Preventive care is available for patients 18 years and older.

Yes. For urgent needs, you may have a visit with any Doctor On Demand provider. Simply click “See First Available” when you open the Doctor On Demand app.

However, for preventative care and routine visits we strongly encourage you to see your Doctor On Demand primary care provider.

Online primary care doctors and nurse practitioners can treat a variety of conditions, including minor illnesses, chronic disease management, routine checkups, and prescription refills.

Yes! Our board-certified providers can prescribe medications when medically necessary.

Absolutely! Doctor On Demand uses HIPAA-compliant technology to protect your personal health information. All consultations are confidential, and your medical records are securely stored.

Get started with Virtual Primary Care

See more telehealth services offered by Doctor On Demand